Returns &
Refunds

Because every Binder Buddy's keychain is custom-made to order, we do not accept returns or exchanges. Each piece is handcrafted specifically for you based on your selections — chain color, buddy charm, and enamel charms — and cannot be resold.

Please double-check your order details before submitting. If you have any questions about a product before ordering, reach out to us first.

We stand behind our work. If your order arrives damaged, defective, or is not what you ordered, we will make it right. Please contact us within 7 days of delivery.

We will either send a replacement or issue a full refund — your choice.

Once an order is marked delivered by the carrier, Binder Buddy's is not responsible for lost or stolen packages. If your tracking shows delivered but you haven't received your order, please check with neighbors, contact your local post office, and file a claim with the carrier if needed.

We're happy to help with carrier information if you reach out to us.

Orders can be cancelled within 24 hours of purchase for a full refund, as long as production has not yet begun. After 24 hours, we cannot guarantee cancellation since your order may already be in progress.

To request a cancellation, email us immediately with your order number.

Approved refunds are processed back to your original payment method within 5-10 business days, depending on your bank or card issuer.